Support

A wallpaper cannot be saved

Lumenglows needs permission to add images to the photo library. If it was declined the first time, it can be found under Settings › Apps › Lumenglows › Photos and set to Add Photos Only there.

For saving, the app deliberately asks for this one permission only. It does not read your existing photos. Only the Save for Apple Watch button needs more, because it creates an album of its own — it asks separately, and even then the app looks for nothing but its own album. More on this in the Privacy Policy.

How do I set an image as my Lock Screen?

After saving, the image is in the photo library. Open it there, tap the Share button and choose Use as Wallpaper. Alternatively: Settings › Wallpaper › Add New Wallpaper › Photos.

One thing to watch when cropping: Lumenglows delivers the image already in the correct aspect ratio. Zooming or shifting it further while setting it up also shifts the spot that was aligned to the Dynamic Island.

What is the point of the Dynamic Island images?

In these images the cut-out at the top edge of the screen is part of the picture: the crop is placed so that a point of light sits exactly where the Dynamic Island is on current iPhone models.

On iPhone models without a Dynamic Island and on iPad the image still works, but the cut-out itself does not exist there.

Managing or canceling a subscription

Subscriptions are managed with the Apple Account, not in the app: Settings › [your name] › Subscriptions. Lumenglows Plus can be selected, changed or canceled there.

For a subscription not to renew, the cancellation must be made at least 24 hours before the end of the current period. Access remains in place until the end of the period paid for.

Restoring purchases — new device, app downloaded again

Lumenglows Plus is tied to the Apple Account, not to the device. In the app, open a locked image, tap Save and choose Restore Purchases in the purchase screen.

The same Apple Account that was used for the purchase must be signed in for this. Buying again is not necessary and Apple will not charge a second time either.

The purchase screen shows no prices

The prices come from the App Store. Without an internet connection, or during an outage at Apple, the list stays empty. Check the connection and tap Try Again. The free part of the catalog keeps working in the meantime.

Refunds

Purchases are handled by Apple. Refund requests therefore go through reportaproblem.apple.com or through the purchase receipt in the Apple Account. The provider cannot refund any payments, because none are received.

Does the app need an internet connection?

Not for the catalog and for saving — all images are inside the app. A connection is only needed to load prices, to buy, or to restore purchases.

System requirements

iPhone and iPad running iOS 18 or iPadOS 18 or later. The app is available in German and English.

An image is missing, blurred or does not fit

Feedback on individual images is welcome — ideally with the name of the image and the device used, to hallo@lumenglows.com. Requests for new series are welcome at the same address.